Waiter/ress

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Waiter/ress, you’re not just providing food and drink service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Guest Service: Deliver friendly, attentive, and personalized service by welcoming guests, responding promptly to requests and queries, and creating a memorable dining experience.
• Food and Beverage Service: Accurately take food and beverage orders, enter them into the point-of-sale system, and serve orders promptly and efficiently while maintaining high service standards.
• Menu Knowledge: Maintain thorough knowledge of menu items, daily specials, promotions, and beverage offerings to confidently assist guests and make recommendations.
• Service Station Management: Ensure all floor stations are clean, organized, fully stocked, and prepared with the required mise en place throughout the shift.
• Quality and Compliance: Serve alcoholic and non-alcoholic beverages in accordance with licensing regulations and comply with all food safety, hygiene, health and safety, fire, and hotel policies.
• Professional Standards: Maintain Hilton grooming standards, adhere to the uniform policy, and report any operational issues through the appropriate procedures.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The Following Capabilities And Qualifications Would Be Advantageous

Previous experience in a Food & Beverage service role, preferably within the hospitality industry.
Strong communication and interpersonal skills with a positive, guest-focused attitude.
Excellent grooming and professional presentation in line with Hilton standards.
Experience with cash handling and point-of-sale (POS) systems is preferred.
Flexible to work rotating shifts, including evenings, weekends, and public holidays.